Category: Accessibility (page 7)

"The Office Meme" one man telling another "Sorry I annoyed you with my request for your product to be accessible"

Accessibility Meme: The worst response that an organization can deliver to a disabled person (or someone advocating for disabled people) is that their request is annoying

The worst response that an organization can deliver to a disabled person (or someone advocating for disabled people) is that their request is annoying. Any response that contains an element of dismissal, minimization of the problem, or outright ignoring the…
Continue reading “Accessibility Meme: The worst response that an organization can deliver to a disabled person (or someone advocating for disabled people) is that their request is annoying”…
Never make decisions for your users. Either make decisions with your users, or build enough flexibility that your users can make the decisions for themselves.

Never make decisions for your users. Either make decisions with your users, or build enough flexibility that your users can make the decisions for themselves

Making decisions for your users leads to frustration, especially for people with disabilities who will waste a lot of time trying to figure out how to undo the decisions you made if it is not what they wanted. Start with…
Continue reading “Never make decisions for your users. Either make decisions with your users, or build enough flexibility that your users can make the decisions for themselves”…
Family Feud meme in four frames: Frame 1, Steve Harvey says, "We asked 100 developers" with the two contestants in the button with their hands ready to bang the buzzer with an answer. Frame 2, Steve Harvey says "to name one of the 50 WCAG guidelines" Frame 3 shows the answer board with a big red X meaning that neither of the contestants could answer the question. Frame 4 has Steve doubling over in laughter.

Accessibility Meme: he intersection of “Ouch, that hurts” and “Damn, that’s so true.”

This week’s accessibility meme is at the intersection of “Ouch, that hurts” and “Damn, that’s so true.” If you ask me to point at one single problem behind the 97% rate of inaccessible websites is as simple as this: developers…
Continue reading “Accessibility Meme: he intersection of “Ouch, that hurts” and “Damn, that’s so true.””…
When someone tells you something is impossible because of your disability... ... Take that as an express invitation to show them how it's done.

When someone tells you something is impossible because of your disability… Take that as an express invitation to show them how it’s done

Anyone who has had a disability for any length of time can recount dozens of times they’ve been told either a) something couldn’t be done to include them or b) the person with a disability shouldn’t be trying to do…
Continue reading “When someone tells you something is impossible because of your disability… Take that as an express invitation to show them how it’s done”…
When organizations do not bake accessibility reviews into its entire management process for both code and content, remediated digital properties are all but guaranteed to backslide into inaccessibility.

When organizations do not bake accessibility reviews into its entire management process for both code and content, remediated digital properties are all but guaranteed to backslide into inaccessibility.

True story. In 2010, I went to an accessibility conference in Oakland. I had an emphatic conversation over lunch with some folx at my table about how important it was to embed accessibility into every part of an organization because…
Continue reading “When organizations do not bake accessibility reviews into its entire management process for both code and content, remediated digital properties are all but guaranteed to backslide into inaccessibility.”…
The first rule of providing support to customers with disabilities is to have multiple modalities that use different senses.

The First rule of Providing Support to Customers with Disabilities is to Have Multiple Modalities that Use Different Senses

Making things difficult for your customers is an excellent way to drive them to your competitors. If your customer support solely relies on voice communication, you’re likely losing potential customers who cannot or prefer not to communicate in this way.…
Continue reading “The First rule of Providing Support to Customers with Disabilities is to Have Multiple Modalities that Use Different Senses”…
an image of a police officer with the caption: "stop, there is no such things as the ADA Police, only you can police the ADA

Accessibility Meme: Did you know that the Americans with Disabilities Act (ADA) has no automatic enforcement provisions?

Did you know that the Americans with Disabilities Act (ADA) has no automatic enforcement provisions? This vital piece of civil rights legislation relies almost entirely on individuals identifying and reporting non-compliance issues. Here is why this self-enforcement aspect is crucial…
Continue reading “Accessibility Meme: Did you know that the Americans with Disabilities Act (ADA) has no automatic enforcement provisions?”…
Accessibility is like oxygen. without it, disabled people cannot thrive

Accessibility is like Oxygen. Without it, Disabled People Cannot Thrive

Sometimes I complain publicly about something inaccessible, and I’m told I’m overreacting, either directly or indirectly. This takes the form of statements that start with words like: “Why didn’t you just (blah blah blah)”: where “blah blah blah” is something…
Continue reading “Accessibility is like Oxygen. Without it, Disabled People Cannot Thrive”…