The longer I work in accessibility, the more convinced I become that organizational structure is what determines whether accessibility efforts succeed or stall. Intent is merely a small component of success. Companies love centralizing accessibility teams, until time zones, handoffs,…
Do you know your ADA Digital Accessibility Risk?
The first half of 2025 brought another surge in digital accessibility lawsuits. Between January and June, plaintiffs filed more than 2000 lawsuits in U.S. federal courts alleging that websites, mobile apps, or digital platforms were inaccessible. That represents a 37…
Locking In Accessibility: How Smart Procurement Language Protects Your Organization
Your organization works hard to build accessible digital experiences. But all of that effort can be undermined the moment you sign a contract with a vendor who hasn’t done the same, or maybe is accessible at the beginning of the…
Disability Inclusion Requires More Than a Lanyard
The Sunflower Lanyard program started with good intentions. It’s meant to be a discreet way for people with invisible disabilities to signal that they may need additional help, patience, or understanding. But like many well-meaning ideas, it falls short because…
When an airline breaks your wheelchair you lose more than equipment
I wish this were rare. It isn’t. As many other wheelchair users and I have documented, chairs get damaged far too often. I have publicly said my chair is damaged on about one out of every ten flights. When you…
Why Sticky Navigation Can Undermine Accessibility
“Sticky navigation” or “sticky nav” is a software design and implementation technique in which a header, menu, or other element remains fixed to the top or side of the screen as the user scrolls. Sticky navigation is extremely popular, especially…
Why Americans with Disabilities Should Consider Entrepreneurship During Economic Upheaval
Economic downturns affect people with disabilities more severely than the general workforce. When companies cut costs, workers with disabilities often face disproportionate layoffs, hiring freezes, and workplace barriers that make it even harder to re-enter the job market. Then, if…
Designing for Dyslexia: Accessibility Requirements and Best Practices
October is Dyslexia Awareness Month, reminding us that accessible design directly influences how millions read and engage with digital content. Dyslexia impacts fluency, comprehension, and reading comfort, but careful accessibility practices can lower those barriers. Although there isn’t a single “fix,”…
Why Every Search Needs an Announced Empty State
We’ve all done it; Run a search and found no matches. Sometimes it’s because of a typo. Sometimes, it’s that there truly is nothing that matches what you are looking for. People without disabilities can easily find their mistakes or…
Why training alone is never the solution to ableist behavior
There is a three-party storyline that frequently appears in social media: Disabled person goes to a retail outlet (or school, hospital, restaurant, church or any other place of public accommodation). Someone at this location treats the disabled person horribly. The…









