Courts in SDNY have been showing their impatience with repetitive, cookie-cutter accessibility lawsuits for years. Two decisions from the Southern District of New York were issued last week. Together, they send a message that the accessibility field has needed to…
Locked Out: Why OTP and 2FA Often Fail Users with Disabilities
Two-factor authentication (2FA) and one-time passwords (OTPs) have become cornerstones of digital security. For most users, they are a minor inconvenience: a quick glance at a phone, a tap of a button, and they are in. For millions of users…
Getting Developers to Care about Accessibility: Carrots and Sticks
Most developers aren’t intentionally hostile to accessibility. They just weren’t taught about its importance. Plus, change is hard. Building accessibility into an inaccessible organization requires more than a style guide or a WCAG checklist. Successful change requires understanding what actually…
Why you shouldn’t trust the people who built your inaccessible site to fix it
You commissioned a website. The agency delivered. The site contains blood, sweat, tears, and no small amount of your organization’s money. And then, you find out about Title II. Alternatively, you may receive a demand letter. The agency that built…
Accessibility and Usability: Inline Field Validation vs. Constantly Active Submit Button
User researchers have exhaustively explored the pros and cons of having the submit button active throughout form entry versus validating each field before allowing the user to proceed, and only exposing the submit button when there is a valid value…
Don’t Fall Into the “Accessibility Grade/Score” Trap
In the rush to make digital products accessible, many teams lean on a single accessibility score or grade to convey how good (or bad) a product is from the accessibility point of view. An example of this might be 92…
What Continuous Improvement Model is Best for Accessibility?
Most organizations start their accessibility journey in reactive mode. A complaint arrives. A defect ticket opens. A fix ships under pressure. The immediate barrier may disappear, yet the system that created it stays intact. Over time, the same issues resurface…
The secret to great accessibility is never be satisfied. That’s how you continue to improve.
It seems appropriate on International Day of People with Disabilities to reflect on what makes great accessibility. It’s important to remember that accessibility is not a box to check or a one-time effort. Great accessibility is an ongoing commitment rooted…
turnover is the largest organizational that is not tracked in any cost centre. This hidden cost can frequently be prevented. But first, you have to be aware of this cost and monitoring it.
Every week, well-known employment lawyers post articles about current litigation where organizations discriminated against people with disabilities and thus they left the company under the concept known as “constructive discharge.” Constructive discharge, as defined by the EEOC, is “when a…
Is “Blind Barbie” really inclusive?
“Blind Barbie” is all the rage recently. Barbie has become increasingly inclusive over the past decade, including Barbies with different skin tones, hearing aids, vitiligo, alopecia, a wheelchair-using Barbie, a Skipper with a prosthetic leg, the facial characteristics associated with…









