Introduction When it comes to accessibility management, success is not about ticking boxes or meeting minimum requirements. It’s about creating an environment where everyone, regardless of their abilities, can thrive and feel included through equitable treatment. This end-state requires a…
True Disability Inclusion Requires Planning for the Unexpected
When we talk about accessibility, people often focus on the thing: the ramp, the captioning, the hearing device, the accessible stall, the screen reader. But physical accessibility is only about the presence of a tool. It’s about what happens when…
Adapting ChatGPT to Meet Neurodivergent Communication Needs
ChatGPT can be challenging for some neurodiverse people because it often relies on implied meaning, figurative language, and rapid topic shifts that may not align with the way they process information. Responses can be too long, unstructured, or contain unnecessary…
Do you know your ADA Digital Accessibility Risk?
The first half of 2025 brought another surge in digital accessibility lawsuits. Between January and June, plaintiffs filed more than 2000 lawsuits in U.S. federal courts alleging that websites, mobile apps, or digital platforms were inaccessible. That represents a 37…
Locking In Accessibility: How Smart Procurement Language Protects Your Organization
Your organization works hard to build accessible digital experiences. But all of that effort can be undermined the moment you sign a contract with a vendor who hasn’t done the same, or maybe is accessible at the beginning of the…
Disability Inclusion Requires More Than a Lanyard
The Sunflower Lanyard program started with good intentions. It’s meant to be a discreet way for people with invisible disabilities to signal that they may need additional help, patience, or understanding. But like many well-meaning ideas, it falls short because…
Accessibility Triumph Thursday: BrokenLifts.org
This week, I want to highlight the BrokenLifts.org website. BrokenLifts is a grassroots initiative providing real-time information about out-of-service elevators in Berlin’s public transportation system. For wheelchair users and others who depend on elevators, this resource saves people from wasted…
Accessibility Triumph Thursday: Trump White House rescinds freeze memo on federal grants, ending feud with Congress
The Trump administration’s decision to rescind the federal grant freeze is a clear triumph—not just for DEI advocates, but for anyone who values constitutional integrity. Now, time and resources won’t have to be wasted fighting something blatantly unconstitutional. Sometimes, politics…
Accessibility Triumph Thursday: Wix and Accessibility Journey
It’s #AccessibilityTriumphThursday, and today, we’re highlighting an unexpected contender: Wix. A few years ago, Wix was an accessibility dumpster fire. It was a platform notorious for poor accessibility combined with indifferent support for people with disabilities. It was close to…
Accessibility Triumph Thursday: BBC’s Consistent Accessibility and Inclusive Design
By popular request, #AccessibilityTriumphThursday will accompany #AccessibilityFailFriday I may need some help identifying triumphs. Unfortunately, the fails to outweigh them by quite a bit. Feel free to DM me with accessibility Triumph nominations. People frequently ask me what is a…









