The longer I work in accessibility, the more convinced I become that organizational structure is what determines whether accessibility efforts succeed or stall. Intent is merely a small component of success. Companies love centralizing accessibility teams, until time zones, handoffs,…
The Other Half of Accessibility: Why Soft Skills Determine Whether Programs Succeed
Introduction When it comes to accessibility management, success is not about ticking boxes or meeting minimum requirements. It’s about creating an environment where everyone, regardless of their abilities, can thrive and feel included through equitable treatment. This end-state requires a…
True Disability Inclusion Requires Planning for the Unexpected
When we talk about accessibility, people often focus on the thing: the ramp, the captioning, the hearing device, the accessible stall, the screen reader. But physical accessibility is only about the presence of a tool. It’s about what happens when…
Adapting ChatGPT to Meet Neurodivergent Communication Needs
ChatGPT can be challenging for some neurodiverse people because it often relies on implied meaning, figurative language, and rapid topic shifts that may not align with the way they process information. Responses can be too long, unstructured, or contain unnecessary…
Do you know your ADA Digital Accessibility Risk?
The first half of 2025 brought another surge in digital accessibility lawsuits. Between January and June, plaintiffs filed more than 2000 lawsuits in U.S. federal courts alleging that websites, mobile apps, or digital platforms were inaccessible. That represents a 37…
Locking In Accessibility: How Smart Procurement Language Protects Your Organization
Your organization works hard to build accessible digital experiences. But all of that effort can be undermined the moment you sign a contract with a vendor who hasn’t done the same, or maybe is accessible at the beginning of the…
Disability Inclusion Requires More Than a Lanyard
The Sunflower Lanyard program started with good intentions. It’s meant to be a discreet way for people with invisible disabilities to signal that they may need additional help, patience, or understanding. But like many well-meaning ideas, it falls short because…
When an airline breaks your wheelchair you lose more than equipment
I wish this were rare. It isn’t. As many other wheelchair users and I have documented, chairs get damaged far too often. I have publicly said my chair is damaged on about one out of every ten flights. When you…
Why Sticky Navigation Can Undermine Accessibility
“Sticky navigation” or “sticky nav” is a software design and implementation technique in which a header, menu, or other element remains fixed to the top or side of the screen as the user scrolls. Sticky navigation is extremely popular, especially…
Why Americans with Disabilities Should Consider Entrepreneurship During Economic Upheaval
Economic downturns affect people with disabilities more severely than the general workforce. When companies cut costs, workers with disabilities often face disproportionate layoffs, hiring freezes, and workplace barriers that make it even harder to re-enter the job market. Then, if…









