The only thing worse than not having an accessibility statement on your website is having one and not acting on its promises

The only thing worse than not having an accessibility statement on your website is having one and not acting on its promises

An accessibility statement isn’t just words on a page. Accessibility statements are a commitment to ensuring that everyone can access and use your digital content. When a company publishes an accessibility statement but fails to deliver on its promises, it…
Accessibility is not a problem to be solved. Accessibility is a culture to be built

Accessibility is not a problem to be solved. Accessibility is a culture to be built

There is a big focus on disability inclusion and accessibility during National Disability Employment Awareness Month. These organizations need to remember, accessibility is not a problem to be solved. It’s a culture to be built. In building that culture, organizations…
You can spend a small amount of money on accessibility and be VERY effective, or a huge amount of money and not make a dent in the backlog

You can spend a small amount of money on accessibility and be VERY effective, or a huge amount of money and not make a dent in the backlog

Last week, I introduced the concept that accessibility is a culture to be built, not a problem to be solved. Apparently it resonated with a lot of people because I got thousands of reactions and Krispy Kreme actually include this…
worrying about accessibility the day after you receive a demand letter is the most expensive and disruptive way to include people with disabilities.

worrying about accessibility the day after you receive a demand letter is the most expensive and disruptive way to include people with disabilities.

Too many companies ignore accessibility until they are threatened with litigation. That is the worst strategy, ever. “I didn’t know about accessibility” and “I didn’t get to it” are not excuses that will get your organization off the hook. alt:…
I am more than a diagnosis. I am a person with decades of lived experience as a woman with multiple disabilities. You cannot and should not try to simulate my lived experience.

I am more than a diagnosis. I am a person with decades of lived experience as a woman with multiple disabilities. You cannot and should not try to simulate my lived experience

At least once a week, I hear about some disability “advocate” using disability simulation to try to create empathy with non-disabled people. This is wrong in so many dimensions, and is even more irritating when that advocate says it’s OK…
You can take a perfectly accessible website, document or mobile application and break that accessibility with one poorly thought through update.

You can take a perfectly accessible website, document or mobile application and break that accessibility with one poorly thought through update.

Accessibility is never “one and done” That’s because code and content updates are never done. Every code and content change needs accessibility review. When accessibility is built into your culture, those reviews become second nature. When accessibility is a checkbox…
Two columns, each with five items in it. First column titled What People Think Accessibility is: 1. Eliminating complicated features 2. owned by DEI, Compliance and Accessibility Teams 3. Disability "Days" 4.Hiring People with Disabilities 5. Unnecessary, because "we don't have disabled customers" Second Column titled What Accessibility Actually is: 1. Using Disabled Personas, Performing Usability and Accessibility Audit. 2. Injecting Disability Inclusion Throughout the Organization 3. Baking Accessibility into all Organizational Activities, Every day. 4. Getting Disabled Employees Accommodations 5. User Research- Finding Disabled Customers, and Telling their Stories.

What People Think Accessibility is and What Accessibility Actually is

When people talk to accessibility professionals about how accessibility is about eliminating complicated features, tell them about the role using disabled personas and performing usability and accessibility audits pay in making products more usable for people with disabilities. When people…
Accessibility can only be implemented at the culture level in psychological safe organizations.

Accessibility can only be implemented at the culture level in psychological safe organizations

As companies begin looking at initiatives for the New Year, they may be thinking about how to improve their accessibility and disability inclusion. However, creating a culture that cares about accessibility and disability inclusion is difficult in an organization that’s…
Accessibility isn't complicated. People who do not understand accessibility over complicate it.

Accessibility isn’t complicated. People who do not understand accessibility over complicate it

For my second-to-last post of 2023, I want to answer one of the most common questions I get in my DMs – “How do I start with accessibility in an organization that has not yet valued this as part of…
the most important disability inclusion starting point is knowing the organizational self-identification rate of employees with disabilities.

The Most Important Disability Inclusion Starting Point is Knowing the Organizational Self-Identification Rate of Employees with Disabilities. You Can’t Improve What You Don’t Measure

It’s time to make some New Year’s accessibility resolutions. Before you get started, remember that your leadership will likely want you to prove objective improvements before giving you money to spend. Measuring where you are is the first step to…