Two things happened to me that appear to have nothing to do with each other. 1) A stranger lectured me in a gourmet grocery store about a container of pre-chopped onions. 2) A few days later, I spent another evening…
Accessibility Game Theory
Why do capable organizations keep buying and building inaccessible products, and how do you change the payoffs? Game theory studies situations where the best move for one party depends on what the other parties do. This includes competitive procurement, contract…
Practical Guidelines for Making Destructive Actions Accessible
A destructive action permanently changes or removes data. These include actions such as closing an account, deleting a saved credit card, wiping a profile, and canceling a subscription that cannot be reinstated. These are the moments where an accessibility defect…