if you want to find out what your disabled potential customers need, talk to THEM, not their friends, caregivers or family members.

If You Want to Find Out What Your Disabled Potential Customers Need, Talk to THEM, not Their Friends, Caregivers or Family Members

Nothing substitutes for lived experience. To do accessibility and inclusion right, you have to: 1) Do the research 2) Do the research with the right people. By all means, talk to caregivers, interpreters, and family members. But their perspectives may…
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Simpson's meme. Homer holding a sandwich he picked out of the trash with Marge looking on angrily.

Accessibility Meme: One of the reasons why people think accessibility is expensive is repeated external audits

One of the reasons why people think accessibility is expensive is repeated external audits.  If you are not ready to do anything with the audit results, don’t do the audit.  Like food in a trash can, accessibility audit results deteriorate…
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There are two categories of website accessibility-infrastructure and content. Both have to remain accessible for the experience to be accessible.

There are two categories of website accessibility-infrastructure and content. Both have to remain accessible for the experience to be accessible.

So many people think accessibility is “one and done” but it is anything but that. Every time you make a change to the code, the accessibility has to be reviewed for that area. Every time you make a change to…
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SpongeBob badminton meme. SpongeBob is labeled accessibility and is getting batted back-and-forth over a badminton nets net by two burly lifeguards. Text at the bottom says when no one takes responsibility.

Accessibility meme: It doesn’t matter where accessibility is located within an organization

It doesn’t matter where accessibility is located within an organization. It could be part of IT, QA, Design, or IDEA. The important thing is that the buck stop somewhere to make the final call. The accessibility team can’t say “we…
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"Nothing about us without us" is not just a slogan, it is the deepest desire of every person with a disability.

“Nothing about us without us” is not just a slogan, it is the deepest desire of every person with a disability

The lived experiences of people with disabilities cannot be simulated or imitated. The only way to get an inclusive product or service is to make sure that people with disabilities are included at all decision points. That means establishing an…
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Bad accessibility isn't the fault of the accessibility team. Bad accessibility frequently starts with not including accessibility during the design process

Bad accessibility isn’t the fault of the accessibility team. Bad accessibility frequently starts with not including accessibility during the design process

To legitimately claim that your design organization is mature, you must have these four things: 1) A checklist designers that can be used to make sure their accessibility choices are consistent and correct. 2) Accessibility reviews during the design process.…
Continue reading “Bad accessibility isn’t the fault of the accessibility team. Bad accessibility frequently starts with not including accessibility during the design process”…
Computer guy face palm meme. When the execs say come back to the office or get fired and you have a disability.

Accessibility Meme: When the execs say come back to the office or get fired and you have a disability

Today’s post is called “Why I cringe every time I hear a demand for Return to the Office (RTO).” Citations in the first comment. People with disabilities thrived in jobs in 2023, in large part because more of them could…
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People with disabilities are tired of having to waste our resources and time suing people for equal rights that the Constitution and federal law are SUPPOSED to automatically provide to us.

People with disabilities are tired of having to waste our resources and time suing people for equal rights that the Constitution and federal law are SUPPOSED to automatically provide to us

8200 lawsuits*. Over double what was filed ten years ago. That is the number of ADA lawsuits filed in 2023 by people with disabilities who were discriminated against. Over 90 % of these cases are won by the plaintiff.** That’s…
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