Some people love personas. Some people hate them. But if if you have personas, and they are 100 % able-bodied, you are doing everyone a disservice Most articles on personas fall into one of three categories: Some articles think personas…
This Week in Accessibility: People with Disabilities as Whistleblowers
Can people with disabilities sue as whistleblowers when government contractors fail to deliver accessible goods and services? The short answer appears to be yes. The phases of accessibility lawsuits as I see them: Phase 1: PwDs suing website owners (2006-current)…
Stop saying there are no federal accessibility standards
Not only is that wrong, that type of ignorance makes the person stating it look amazingly uninformed and biased against people with disabilities. I just read yet another article, this time quoting a New York state government official claiming “there…
This Week in Accessibility: Hertz v. Accenture
How a non-accessibility case could influence future accessibility litigation At its core (if you believe plaintiff Hertz) this lawsuit filed in New York federal court (SDNY) is about regular run-of-the-mill crappy software development, bad project management, broken promises, and a complete failure…
Stop doing “Walk Throughs” and Start doing “Roll Throughs”
Using a “growth mindset” to understand the point of view of someone with a disability may help you identify issues before there are complaints. There are two types of mindsets according to Dr. Carol Dweck. The first is a fixed…
Do your stock photo libraries have realistic scenes including people with disabilities?
Or are they #Diversish? Hint: It’s not just about the subject in the photo, it’s also about how the photos are staged If at least 10 % of your photos with people in them don’t have disabilities represented, you are clearly…
Businesses — Why using Wix and GoDaddy Increases your Lawsuit Risk
Wait, I can get sued for using Wix and GoDaddy?? What the Actual Heck?!?! Why yes. Yes, you can. In a heart beat. Here is a little background on how this story came into being. I’ve recently spent an absolutely mind…
Accessible Social Media
Including, not excluding, people with disabilities from social media platforms is not hard. But it does require attention to detail Social media is a very popular tool among people with disabilities to stay connected despite the fact that most social…
This Week in Accessibility: What we can learn from the “WebAIM Million”
Summary of an accessibility analysis of the top 1,000,000 home pages This week being the syzygy of accessibility conferences, WebAIM took the opportunity to publish its accessibility analysis of the top one million web pages consisting of home pages from 730 unique top-level domains, .com (521,316), .org…
User Research with People with Disabilities
I was really excited this week to be presenting at the #PacRim2019 conference on UX research involving people with disabilities, one of my favorite things to talk about. I will be giving the same talk with with my co-presenter David…