TL;DR — if you don’t pay close attention to accessibility, you are effectively committing professional malpractice. On November 1, 2021, the Department of Justice published a settlement agreement it entered into with the nationwide pharmacy chain Rite Aid specifically concerning the inability…
Making chatbots accessible
Chatbots are everywhere online customer service is necessary. However, few are accessible to people with disabilities. Anything a company can shift from an employee to a computer saves them money. That is why many retail companies are now using chatbots…
If somebody can use it, somebody can misuse it
Software development and the “doctrine of foreseeable misuse.” There is a portion of the American legal system under the category of negligence called “strict product liability,” also referred to as SPL. Under SPL, anyone in the product chain (seller, distributor, or…
Starting a new accessibility remediation project?
Marie Kondo’ing the project first will get you to your goal faster. Yay, you finally convinced someone to prioritize remediating an inaccessible website. What could possibly go wrong? </snark> There are approaches and prioritization that will make your end goal…
Got sued over website accessibility?
Don’t count on being able to recoup those costs from someone else. This article is not legal advice. This is a general opinion article and should not be relied upon for any legal situation. Always consult an attorney who specializes…
Organizations with $33 Billion in annual revenue were sued over accessibility in one week last month
2020 accessibility lawsuits are on track to be close to 50 % higher than either 2018 or 2019. This article reviews a single week’s worth of those lawsuits. PACER is the go-to tool for lawyers wanting information about the status…
More lawsuits filed against companies using accessibility plugin/overlays
ADP has been sued for inaccessibility despite using a popular overlay. The rest of the cases involving overlays have been small potatoes by comparison. I am predicting thatSF Lighthouse for the Blind v. ADP will be to overlays what the Domino’s case was…
Context is the most critical aspect of alt-text everyone seems to miss
This is the article I SWORE I would never write. But I have a different perspective on alt-text than most accessibility managers, so I decided to share it. Twenty-two months ago, when I started this blog, I swore I would…
Ten basic accessibility facts
All accessibility managers should be comfortable communicating the following facts and the reasons behind them. Fact #1: All accessibility (digital and physical) is a civil right. The Americans with Disabilities Act is a civil rights law for people with disabilities.…
Cookie banners and accessibility
Yes, these do matter, especially if you are using a cookie banner to handle your privacy disclosures, super especially if you can be sued in California. What is a cookie? Cookies are small text files created by a website that…








